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Privacy Policy For Your Account

6868vv explains how we collect, use and protect data linked to your account, game sessions, payment checks and support messages.

Account data useCookie choicesMalaysia payment contextPrivacy request routes

Terokai Lobby Read FAQ

How Your Malaysia Data Is Used

6868vv Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy covers the personal data we handle when you create an account, verify account details, enter the lobby, use support, adjust cookie choices or make wallet activity through Touch 'n Go, GrabPay, Boost dan FPX. We collect only what is needed to run account

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access, security checks, transaction matching, fraud prevention, service messages and legal record keeping. Access and eligibility depend on local law and are available where local law permits. Where a payment partner, analytics tool or security vendor helps us process data, we limit the shared data to
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the task required and keep internal access controlled by role. We retain records for operational, dispute, audit and legal needs, then remove or anonymise them when they are no longer required.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Reach Us About Privacy Requests

Privacy questions should reach the team that can check account records rather than a generic inbox.

Live chat privacy queue Use live chat when your request is linked to recent account activity, cookie choices or a payment reference. We verify your account first, then route the case to the privacy team for action.

Email record requests Send email for access, correction or deletion requests that need written handling. Include your account email, phone number and a clear request so we can match records without asking repeated questions.

Wallet privacy checks For Touch 'n Go, GrabPay, Boost dan FPX records, share only the transaction reference and time range. Do not send full bank screenshots unless our team specifically asks for masked proof.

ACCOUNT CARE

Cookie, Wallet And Account Safeguards

Our privacy work sits behind daily account operations, not beside them. Login checks, device signals, cookie settings, payment references and support transcripts are handled with different retention periods because each record has…

Account data scope

We collect registration details, login events, device signals and account activity needed to maintain access. Sensitive records are separated from general support history so staff see only what their role requires.

Cookie handling

Cookies help remember language choice, session state and security checks. You can change browser settings, but blocking essential cookies may affect login, wallet matching and privacy request verification.

Payment record use

Touch 'n Go, GrabPay, Boost dan FPX references are used to match wallet activity, resolve disputes and meet record duties. We do not ask for full banking passwords or unnecessary private screenshots.

Aviator and table logs

Game session records, including Aviator rounds or live table activity such as Playtech Roulette, help us confirm account history when you query a result or ask how related data is held.

Retention periods

Different records are kept for different periods. Security logs may be shorter, while transaction and dispute records may be retained longer where law, audit needs or account claims require it.

Change requests

You can ask us to correct outdated details, provide a copy of certain records or review deletion options. We first confirm your identity so private data is not released incorrectly.

Privacy Questions Before You Join

These answers explain how the Privacy Policy applies before you open an account and after you start using it. They focus on the data we collect, why we keep it, how wallet records are matched and how you can contact us. If a request depends on local law, we will explain the available route for your Malaysia account.

We collect registration details such as your name, contact details, login credentials and device signals. We use them to create access, protect the account, send service messages and match support requests to the right record.

We use Touch 'n Go, GrabPay, Boost dan FPX references to confirm wallet activity, reconcile account balances and handle disputes. We keep only the records needed for processing, security checks and legal record duties.

Cookies help keep you signed in, remember settings and support account security. Some analytics cookies help us understand page performance, but privacy choices can be managed through your browser or by contacting us.

Yes, you can request a copy of certain account records. We will verify your identity, check what can be shared under applicable law and provide the data in a practical format where available.

You can ask us to correct outdated or inaccurate details such as contact records. For security, we may request proof before changing key account details linked to wallet checks or identity verification.

Retention depends on the record type. Login logs, support transcripts, payment references and dispute records may follow different periods because security, audit, legal and account-resolution needs are not the same.

Contact our support team by live chat or email and state that your request concerns privacy. Include your registered email or phone number, but avoid sending full payment screenshots unless requested.

Privacy Policy For Your Account

Reach Us About Privacy Requests

Cookie, Wallet And Account Safeguards

Account data scope

Cookie handling

Payment record use

Aviator and table logs

Retention periods

Change requests

Privacy Questions Before You Join

01 What data do you collect when I create an account?

02 How is my payment data handled?

03 Do cookies track my account activity?

04 Can I ask for a copy of my data?

05 Can I correct details on my account?

06 How long do you keep account records?

07 Who can I contact about privacy concerns?

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